Electronic Mail (E-MAIL) SPAM POLICY
Due to the excessive resource usage, administrative overhead, and complaints generated from unsolicited e-mail, sending unsolicited e-mail messages, unsolicited bulk e-mail or any e-mail classified as “SPAM” or comes under spam policy is strictly and explicitly prohibited. Any volume of unsolicited e-mail is prohibited. Here is a brief, but not necessarily comprehensive, a guide to sending an e-mail that does not violate our anti-SPAM policy:
All your recipient-lists must be opt-in:
You must be able to directly verify when and where each contact subscribed.
A PURCHASED LIST IS NEVER CONSIDERED “OPT-IN” AND THEREFORE IS NEVER ALLOWED ON OUR SYSTEM.
You must ensure that all people you send to are fully “opt-in”, have consented to receive e-mails from you
and are therefore specifically acknowledged that you may be sending them e-mail.
Usage of harvested e-mail addresses is expressly prohibited and it will be fall into the category of spam policy.
You should not use anything (software or companies) that automatically generate e-mail lists by harvesting e-mail addresses from the Internet, web sites, forums, or e-mail correspondence.
Keep your data clean and current. Do not use old data or mailing lists; this can result in spam complaints from recipients may have forgotten who you are or are no longer expecting to receive e-mails from you.
You must ensure your e-mail “from”, “return to” or “reply to” (sender) address or addresses are valid:
You MUST be able to receive an e-mail at that address.
E-mail addresses that do not accept mail, bounce or are “no-reply” do not qualify.
The e-mail server you use for your incoming mail must accept “mailer-daemon” (delivery status) messages so
we can notify you of any delivery problems.
You must ensure your e-mail “to” (recipient) addresses are valid. Accounts that send a large number of e-mails to invalid e-mail addresses use excessive resources and increase the risk of our servers being blocked or blacklisted.
E-mail message headers and envelopes must not be missing, malformed or forged and message subject lines must not contain false or misleading information due global spam policy rules.
If sending to a mailing or distribution list, or the same message to a large number of recipients, you must include a working unsubscribe link. A telephone number or postal-based unsubscribe method is not sufficient. Any removal requests should be processed within 7 days and should be processed prior to sending out another mailing to minimize the risk of complaints.
If you do receive any spam complaints, the recipient should immediately be removed from your mailing list as spam policy. If you believe the complaint was an error, you may wish to contact them one further time or by another method (telephone, post, etc.) to confirm if it was a mistake and if they wish to be re-subscribed to your list. The safest approach is to remove all addresses requesting removal.
Posting the same or similar message to one or more newsgroups (this includes cross-posting, multiple-posting, splog, blog spam or forum spam) is explicitly prohibited.
Make sure your e-mails are compliant with the CAN-SPAM Act. For example, one of the specific provisions is that you should include your valid physical address in any commercial e-mailing you send.
Complaints related to SPAM are seen in direct violation of these terms and conditions and may lead to the immediate suspension of your service and possible closure of your account.
Violation of the terms and condition disqualifies your account from any refund. We understand that anyone who sends a large number of e-mails will possibly receive a small number of spam complaints (typically in error) – we consider a “normal” ratio for a genuine opt-in mailing to be around 1 complaint per 4000-5000+ e-mails sent. We also look at various factors including the number, ratio, and type of complaints but certainly any ratio higher than that would be considered high and could risk your account being suspended. The “billing” e-mail address for your account is the primary means we will contact you about your account (error reports, spam complaints, renewal notices, etc.). This must be kept up-to-date and can be viewed or changed by logging into your online account page.
Illegal Use:
Our network and systems may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.
We can forcefully suspend any user/client account after getting serious complaints against the mailing from any valid organization, and we will provide the exact, valid reason to the responsible user/client by any means of communication like registered email address, phone number before suspending the account.
System Usage And Network Security:
Violation of system or network security are prohibited and may result in criminal and civil liability. We will investigate incidents involving such violations and may involve and will co-operate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include (but are not limited to):
Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system and/or network or to breach security or authentication measures without express authorization of the owner of the system or that network.
Interference with service to any user, host or network including, but not limited to:
Mail-bombing
Packet flooding
Deliberate attempts to overload a system
Broadcast attacks
Sending or distributing viruses / infected files
Forging or spoofing of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.
Unauthorized monitoring of data and/or traffic on any network or system without the express authorization of the owner of the system or network.
Miscellaneous:
Indirect or attempted violations of the policy, and actual and or attempted violations by a 3rd party on behalf of one of our customers or a customer’s end-user, shall be considered violations of the policy by such customer or end-user. To encourage responsible usage of the Internet, we will act against you if you abuse our system and the Internet in general. This action will usually take the form of a temporary suspension of your access until the matter can be resolved. If appropriate, we may terminate your account immediately and your account will not qualify for a refund.
Questions:
If you have any question about this policy please contact us.
support@smtpmaster.com
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